delivery.

You can expect your order to be sent out within 3-5 working days. All items are shipped via DHL including shipment tracking, you will receive your order’s tracking number along with the delivery confirmation via email. All prices indicate flat rate prices per order. Delivery is currently available to the following countries:

Germany
– 5.00€

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
– 14.00€

UK*
- 25.00€

Norway
– 29.00€

*Please note that you may have to pay customs fees on the parcel you receive.

returns.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The right of withdrawal does not apply to custom-made and personalised products. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must send a clear declaration (e.g. a letter or e-mail) of your decision to revoke this contract to

lisa seeberger ceramics
Kaistr. 8
40221 Düsseldorf
Germany

You can also fill in and submit the model withdrawal form on our website (www.lisaseeberger.com/deliveryandreturns). If you make use of this option, we will immediately send you a confirmation of the receipt of such revocation. To comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs, without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless agreed otherwise; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. We ask that you return the goods in the original packaging if possible or in an appropriately well-protected packing. You must return the goods immediately and no later than fourteen days from the day on which you notify us of the cancellation of this contract to

lisa seeberger ceramics
Kaistr. 8
40221 Düsseldorf
Germany 

The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for checking the condition, properties and functioning of the goods.

withdrawal form